Frequently Asked Questions

We want you to make an informed decision when it comes to choosing any of our services.
Here are answers to a long list of questions we've received about CASHGHANA's products and services.
If you've got a question that is not answered here, please do get in touch with is. You can find out contact
information on this page.

  1. What is an extension?
  2. What is a renewal?
  3. Will I lose my merchandise?
  4. How do you determine an item’s worth?
  5. How do you determine the condition of an item?
  6. How do you determine the value of jewelry?
  7. How do you determine the price of gold?
  8. Can you give a quote on an item over the phone?
  9. Why does the loan amount differ from the selling price at local retailers or even at Cash Ghana?
  10. Is my collateral safe while in pawn?
  11. Can I pawn a gun?
  12. Is CASHGHANA stocked with stolen merchandise?
  13. What are the fees?
  14. Is there a limit or cap to the total amount I can borrow from CashGhana?
  15. I do not want to lose my pawned items. How long do I have to redeem them?
  16. Is it possible to extend a loan past 60 days?
  17. If I do not redeem, pay interest or extend within the grace period, what happens?
  18. When I pawn an item do I receive cash or will I get a cheque from CashGhana?
  19. Can I make interest payments by other means like using ezwich or txtnpay services?
  20. Can I make interest payments by other means like using ezwich or txtnpay services?
  21. What can I do if my pawn ticket is lost or destroyed?

What is an extension?

If you are unable to pay back your loan in full on its due date, you may be able to get an extension on your loan, if permitted by management but at a fee. With an extension, you will be required to pay a portion of the interest owed, and then you may extend the length of your loan for as many days as allowed by management of CASHGHANA. [Return to FAQ List]

What is a renewal?

If you are unable to pay back your loan in full on its due date, you may get a renewal, if permitted by management of CASHGHANA. With a renewal, you pay the interest that has accrued on your loan in full, and a new loan is written. The principal loan amount remains the same, but the interest rate may change, and the due date is reset for the full loan term. [Return to FAQ List]

Will I lose my merchandise?

The majority of our customers repays their pawn loans and pick up their merchandise. If a customer chooses not to repay the loan, the merchandise/collateral for the loan is forfeited. However, management of CASHGHANA advises all prospective clients to have an expectation of a future income to pay for the pawn before pawning their merchandise since cashghana is not interested in retaining customer’s pawned items for forfeited loans. We will also purchase items of value if you do not want to get a pawn loan. Read more on QUICKCASH [Return to FAQ List]

How do we determine an item’s worth?

We base pawn loan amounts on the value of your item—its current appraised value, its current condition and our ability to sell the item. We use all the research tools we have at our disposal to determine an item’s value and get you the most money we can. The appraisal process varies depending on the type of item—for example, jewelry is evaluated differently than a DVD player. We have an internal pricing and research department that reviews thousands of items to ensure that our loan values are in line with the general marketplace for pre-owned merchandise. They provide us with the item’s retail value when it was new, its pre-owned market value, and how to determine its condition. [Return to FAQ List]

How do we determine the condition of an item?

The condition of an item is always taken into account during the appraisal process. If one 32-inch television comes in that is in perfect condition and one 32-inch television comes in with a crack in the case, we will loan more on the TV that’s in better condition. When it’s general merchandise you want to pawn, we test each item to ensure it is in good working condition. This includes, but is not limited to, a visual inspection, plugging an item in and turning it on, and noting if any necessary accessories (such as remote controls) and manuals are included. The better the condition of your item, the more money we can loan you. This is true for any collateral. [Return to FAQ List]

How do you determine the value of jewelry?

When jewelry is the collateral we test the precious metals and diamonds to determine its worth. The diamond testing includes a visual inspection using a jeweler’s loupe, weighing the item, sizing (determining carat weight) any stones, and noting the cut/color/clarity of each—you may know this as the 4 Cs. In addition, we test the metal using a special acid that determines the karat of gold. This is done to ensure a clean test so there are no false readings on your item that may detract from what we can loan you. [Return to FAQ List]

How do you determine the price of gold?

The price of gold is based on market values, the price for which is routinely reviewed and updated by our internal pricing department. Prices can vary greatly as the loan amount for 24K gold is significantly higher than that of 14K gold. [Return to FAQ List]

Can you give a quote on an item over the phone?

Unfortunately, we cannot give quotes over the phone because loan amounts vary greatly depending on the condition of an item. For general merchandise, we test each item to ensure it is in good working condition. This includes, but is not limited to, a visual inspection, plugging an item in and turning it on, and noting if any necessary accessories and manuals are included. The better the condition of your item, the more money we can loan. And for jewelry, we test to ensure diamonds and gold are genuine. This testing includes a visual inspection using a jeweler’s loupe, weighing the item, sizing (determining carat weight) any diamonds, and noting the cut/color/clarity of each—you may know this as the 4 Cs. In addition, we test the metal using a special acid that determines the karat of gold. [Return to FAQ List]

Why does the loan amount differ from the selling price at local retailers or even atCashGhana?

Our loan values are based on pre-owned retail prices, not what the item cost when it was new. Any collateral that is turned over to us and made available for sale is pre-owned and will be priced accordingly on our sales floor. The loan amount we give you is based on that selling price—and our ability to sell the item. We offer you as much as we can while still allowing room to pay for the cost of storage, insurance and other costs of doing business. [Return to FAQ List]

Is my collateral safe while in pawn?

While your item is in pawn, you still own it. It is our responsibility to keep it safe and in good condition while it’s in our care. When you give us an item for pawn, we keep all accessories (remote controls, cables, etc.) with your item and place it in a secure area. Your item is safely stored here until you come back to pay your loan in full and claim your merchandise CashGhana shops are fully insured for the loan value of the collateral we keep. [Return to FAQ List]

Can I pawn a gun?

No. We can’t accept firearms as collateral for pawn loans. We are not registered as a firearms dealer and must comply with all government regulations. [Return to FAQ List]

Is CashGhana stocked with stolen merchandise?

No. Less than 00000.1 percent of items are identified as stolen good, and we promptly work with the police to return such items to their rightful owners. [Return to FAQ List]

What are the fees?

Answer: Fees and terms vary by the amount needed as loan. [Return to FAQ List]

Is there a limit or cap to the total amount I can borrow from CashGhana?

Answer: The only limit is the amount we will loan on a single item of collateral. When you need cash beyond the single item limit, you can offer multiple items for collateral. Given the total value and number of items, you can borrow thousands when you need it. [Return to FAQ List]

I do not want to lose my pawned items.How long do I have to redeem them?

Answer: To redeem your property, present your pawn ticket and repay the loan plus the up-to-date interest. (See extensions. [Return to FAQ List]

Is it possible to extend a loan past 60 days?

Answer: Yes. If the loan is within the initial 60 day period, you may request an extension. Bring your pawn ticket and pay your interest up-to-date to begin an additional 60 days. [Return to FAQ List]

If I do not redeem, pay interest or extend with in the grace period,what happens?

Answer: By our agreement with you. your items become the legal property of the lender (CashGhana). [Return to FAQ List]

When I pawn an item do I receive cash or will I get acheque from CashGhana?

Answer:Cash or cheque depending our us. [Return to FAQ List] Can I make interest payments by other means like using ezwich or text and pay services? Answer: It is possible to make such arrangements. [Return to FAQ List]

Can another person redeem my items without my knowledge?

Answer: Yes. A third party can redeem your items, but must possess the original pawn ticket, present a valid ID, and pay-off the loan in full. Therefore, is best practice to keep your pawn ticket in a safe place? To avoid fraud, DON'T LOSE OR MISPLACE YOUR PAWN TICKET. [Return to FAQ List]

What can I do if my pawn ticket is lostor destroyed?

Answer: Call us immediately to notify us. If your items have not been redeemed and you are within the loan period, you can complete and submit a lost ticket request for a nominal fee. Bring the same photo identification card you used when pawning your items. [Return to FAQ List]